Modern Plumbing, Heating & Air Comfort

Terms & Conditions

Last updated: July 2026

These Terms & Conditions govern the provision of plumbing, heating and air-conditioning installation services by THERMOFLOW INSTALLATIONS LTD ("we", "us", "our"), a company registered in England & Wales under company number 17329183, with a registered address at 66 Paul Street, London, England, EC2A 4NA.

1. Introduction

These Terms and Conditions govern the use of this website and the enquiry services provided by THERMOFLOW INSTALLATIONS LTD (Company No. 17329183), registered at 66 Paul Street, London, England, EC2A 4NA. By accessing this website and submitting an enquiry, you agree to these terms.

2. Nature of the Service

This website provides information about domestic plumbing, heating and air-conditioning installation services. It allows visitors to submit service enquiries. This website does not facilitate online sales, payments or binding contracts. All service agreements are confirmed separately through direct communication (phone or email).

3. Guide Prices

All prices displayed on this website are guide starting prices and do not constitute a fixed quotation. Final pricing depends on the specific scope of work, property conditions, material requirements and other factors. Final pricing is always confirmed in writing or verbally before work commences.

4. Enquiries

Submitting an enquiry through this website does not create a contract for services. An enquiry is a request for information and consultation only. THERMOFLOW INSTALLATIONS LTD will respond to discuss the enquiry and, if appropriate, provide a scope of work and final pricing.

5. Liability

While we take reasonable care to ensure the information on this website is accurate, we do not guarantee that all content is complete, up-to-date or error-free. We accept no liability for decisions made based solely on the information provided on this website without direct consultation.

6. Intellectual Property

All content on this website, including text, design, logos and graphics, is the property of THERMOFLOW INSTALLATIONS LTD or its licensors and is protected by applicable intellectual property laws.

7. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.

8. Changes to Terms

We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the updated terms.

9. Contact

For questions about these terms, contact us at thermoflowinstallationsltd@inbox.eu or call +44 7446 389641.

Privacy Policy

Last updated: July 2026

1. Data Controller

THERMOFLOW INSTALLATIONS LTD (Company No. 17329183), 66 Paul Street, London, England, EC2A 4NA is the data controller for personal data collected through this website.

2. Data We Collect

We collect personal data that you voluntarily provide through enquiry forms, including: full name, email address, phone number, property postcode, property type, service preferences, project details, and any additional information you include in your message.

3. How We Use Your Data

We use your personal data to: respond to your installation enquiry; discuss service requirements by phone or email; provide quotations and arrange installations; comply with legal obligations.

4. Legal Basis for Processing

We process your data based on: your consent (provided when submitting an enquiry form); our legitimate interest in responding to service enquiries; compliance with legal obligations.

5. Data Sharing

We do not sell, rent or share your personal data with third parties for marketing purposes. Data may be shared with: service partners directly involved in delivering your installation; professional advisors; authorities where required by law.

6. Data Retention

We retain your enquiry data for a reasonable period necessary to fulfil the purpose for which it was collected, typically no longer than 24 months after your last interaction with us, unless a longer retention period is required by law.

7. Your Rights (UK GDPR)

You have the right to: access your personal data; rectify inaccurate data; request erasure of your data; restrict processing; data portability; withdraw consent at any time; lodge a complaint with the Information Commissioner's Office (ICO).

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

9. Contact

For data protection enquiries, contact us at thermoflowinstallationsltd@inbox.eu or call +44 7446 389641.

Cookie Policy

Last updated: July 2026

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences and understand how visitors use the site.

2. Cookies We Use

Essential Cookies: Required for the website to function correctly. These cannot be disabled. They include session management and basic functionality cookies.

Functional Cookies: Help remember your preferences (e.g., form selections). These improve your experience but the website functions without them.

Analytics Cookies: If used, these help us understand how visitors interact with the website. Data is anonymised and used solely for improving the website experience.

3. Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies may affect website functionality.

4. Third-Party Cookies

This website may use fonts from Google Fonts, which may set cookies. We do not control third-party cookies. Please refer to the respective third-party privacy policies for details.

5. Changes

We may update this Cookie Policy from time to time. Changes will be posted on this page.

6. Contact

For questions about our use of cookies, contact thermoflowinstallationsltd@inbox.eu.

Cancellation & Rescheduling Policy

Last updated: July 2026

1. How to Cancel or Reschedule

To cancel or reschedule a confirmed installation, please contact us as soon as possible by:

• Phone: +44 7446 389641
• Email: thermoflowinstallationsltd@inbox.eu

2. Cancellation Before Scheduling

If you have submitted an enquiry but no installation has been scheduled or confirmed, you may withdraw your enquiry at any time without any obligation or cost.

3. Cancellation After Confirmation

If an installation date has been confirmed and you wish to cancel, please provide as much notice as possible. Cancellation terms, including any applicable charges for materials already procured or preparation work completed, will be discussed on a case-by-case basis.

4. Rescheduling

We understand that plans change. If you need to reschedule a confirmed installation, contact us with your preferred alternative dates and we will do our best to accommodate you. Rescheduling is subject to availability.

5. Our Cancellation

In rare circumstances, THERMOFLOW INSTALLATIONS LTD may need to reschedule an installation. In such cases, we will contact you promptly to arrange an alternative date at your convenience.

6. Contact

All cancellation and rescheduling requests should be directed to thermoflowinstallationsltd@inbox.eu or +44 7446 389641.

Service Terms

Last updated: July 2026

1. Scope of Services

THERMOFLOW INSTALLATIONS LTD provides domestic plumbing, heating and air-conditioning installation services as described on this website. The exact scope for each project is defined during the consultation process and confirmed before work begins.

2. Guide Prices

Prices displayed on this website are guide starting prices and reflect typical costs for standard installations. Actual pricing may differ based on: property specifics, complexity of installation, materials required, access conditions, and additional work identified during consultation.

3. Confirmation Process

No work begins without explicit confirmation from both parties. The process is: enquiry submission → consultation (phone/email) → scope and pricing agreement → scheduling → installation. Clients receive clear confirmation of the agreed scope and price before any work is carried out.

4. Payment

Payment terms are agreed during the consultation process. No payment is taken through this website. Payment methods and schedules are discussed and confirmed directly with each client.

5. Client Responsibilities

Clients are responsible for: ensuring reasonable access to the work area; informing us of any relevant property conditions; being available (or appointing a representative) during installation; obtaining any necessary permissions (e.g., landlord consent, building regulations).

6. Completion

Upon completion, we provide a walkthrough of the installed system and relevant guidance. Any concerns about the installation should be raised as soon as possible so they can be addressed promptly.

7. Warranty and Aftercare

Warranty terms for installation workmanship are discussed during the consultation. Manufacturer warranties for equipment and materials are separate and governed by the manufacturer's terms.

8. Contact

For questions about service terms, contact thermoflowinstallationsltd@inbox.eu or +44 7446 389641.